At Babui, your little one’s comfort and your complete satisfaction are our highest priorities. We believe that trust is one of the most important aspects of online shopping. That is why we offer a simple, transparent, and customer-friendly 7-Day Refund & Return Policy to make your shopping experience as worry-free and enjoyable as possible.
Basic Conditions for Returns & Exchanges
If there is any issue with the clothing or product you purchased, or if the size does not fit, you may request a return or exchange. However, the following conditions must be met:
Return Period: You must notify us within 7 days of receiving the parcel.
Product Condition: The product must be completely new, unused, unwashed, and free from any stains, marks, or damage.
Original Packaging: The Babui custom rigid box, brand tag, butter paper, and the cash memo or thank-you card included with the parcel must be returned in their original condition.
Reasons Eligible for Return or Exchange
Size or Fitting Issues: If the dress is too small or too large for your child, you may exchange it for the appropriate size, subject to availability.
Product Preference or Dissatisfaction: If, after receiving and inspecting the product, you feel that the fabric, appearance, or overall quality does not meet your expectations, you may request a return under our 7-day policy, subject to the applicable conditions.
Defective or Damaged Product: If the parcel is damaged during delivery or the product has a manufacturing, stitching, fabric, or other product-related defect, you may request a return or exchange.
Wrong Product Received: If you receive the wrong size, color, product, or any item different from what you ordered, you may request an exchange or return.
Refund Policy
We are highly confident in the quality of our products. However, in certain circumstances, we provide a refund after the returned product has been received and inspected.
When Are You Eligible for a Refund?
You may be eligible for a refund in the following situations:
The requested size or an alternative product is unavailable after you return the original product.
You receive an incorrect or defective product and do not wish to receive a replacement.
You are not satisfied with the product under our 7-Day Trial Policy, provided all applicable return conditions are met.
Refund Processing Time: Once the returned parcel reaches our office, the product will be inspected. If the return is approved, the refund will generally be processed within 2–3 business days after verification.
Refund Method: The refund will be sent through the payment method used for the original purchase, such as bKash, Nagad, Rocket, or bank account, subject to the applicable payment method and processing requirements.
Delivery Charge Policy
In Case of Babui’s Error or Defective Product: If the wrong product is delivered or the product is defective due to an issue attributable to Babui, Babui will bear the applicable return and replacement delivery charges.
In Case of Size Change or Personal Preference: If you request an exchange because you selected the wrong size or simply changed your preference, the return courier charge and the delivery charge for the replacement product will be borne by the customer.
How to Request a Return or Exchange
You can request a return or exchange in 3 simple steps:
Step 1 — Contact Us
Within 7 days of receiving your product, contact us through our Facebook Inbox, WhatsApp, or Hotline. Please provide your Order ID/phone number along with clear photos or videos of the product and the issue.
Step 2 — Processing & Verification
Our customer care team will review your request, understand the issue, and confirm whether your return or exchange request is eligible under our policy.
Step 3 — Doorstep Exchange
Inside Dhaka: Our courier rider will deliver the replacement product to your address and collect the original product at the same time, subject to availability and courier service coverage.
Outside Dhaka: You will need to book the product through your nearest courier service and send it to our designated address. Once we receive and verify the returned product, the replacement product will be dispatched to you.
Cases Where Return or Refund Does Not Apply
A return or refund will generally not be applicable in the following cases:
- The product has been used or washed.
- The product has stains caused by cosmetics, perfume, food, or other substances.
- The return request is made after the 7-day return period.
- The original barcode/brand tag, packaging, or Babui brand box has been lost, removed, significantly damaged, or is not returned with the product.
- The product has been damaged due to improper use, washing, handling, storage, or care after delivery.
Contact Us
If you have any questions or need assistance regarding a return, exchange, or refund, our customer support team is ready to assist you.
Email: support@babuibd.com
WhatsApp: +8801750218767